Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and with any tags or accessories included where applicable. You'll also need the receipt or proof of purchase.
To start a return, please contact us at info@a1tcg.com. Please note that returns must be sent to the following address:
101 The Thatch Road, Whitehall, Dublin 9, D09FA00, Ireland
If your return is accepted, we'll provide instructions on how and where to send your item. Please do not send items back without contacting us first, as they may not be accepted.
If you have any questions about returns, you can contact us at info@a1tcg.com.
Damages and Issues
Please inspect your order as soon as it arrives. If your item is damaged, defective, or you receive the wrong product, contact us immediately at info@a1tcg.com so we can assess the issue and put things right as quickly as possible.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, including custom or special-order products, gift cards, and any items that have been opened, used, or are no longer in their original condition unless they are faulty.
If you're unsure whether your item is eligible for return, please contact us before sending it back.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to receive a replacement item is to return the original item. Once your return has been accepted, you can place a new order for the replacement product.
European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.
To qualify, your item must be unused, in its original packaging, and accompanied by proof of purchase.
Refunds
Once we've received and inspected your return, we'll let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or card provider to process the refund.
If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at info@a1tcg.com.